Help.
Start here for installation, downloads, formats, billing, or a direct reply.
Common questions
Getting started and installation
Create an account, choose a plan, then download the latest build from your account.
create an accountI purchased Artist but cannot download
Sign in with the email address used at Checkout, then confirm that billing shows an owned Artist License or active Artist Monthly access. If it does and the download is still unavailable, contact us below.
log inSupported DAWs and devices
See the launch targets for operating systems, DAWs, grooveboxes, samplers, and export formats.
view launch targetsAn exported file will not open
Confirm that you selected the correct target and that the file was not renamed or changed after export. Try exporting it again. If it still fails, include the DAW or device and its version in your message.
Billing
The billing page handles new purchases and other offers. Stripe's Customer Portal handles payment details, invoices, and canceling an existing Plus or Artist Monthly subscription at period end.
manage billingContact
Send a message to hello@twobitmachine.com.
